Student Services

Student Service professionals support students’ academic, social, and personal needs so they can enjoy a productive daily life at the College. Areas of support include student orientation, the use of library resources, computer and information services, career and counseling services, services for individuals with disabilities, the testing center, and student organizations.

The Registrar’s Office, in participation with the Office of Student Services organizes orientation sessions for all incoming students. This orientation program enables students to better understand NAU academic programs, registration, resources, student services, career and counseling services, financial aid, and other aspects of the college experience.
The mission of North American University Library is to assist students in their search for attaining knowledge by providing information resources and services that encourage learning, support education, and promote intellectual growth. The library resources include cataloged books, hard copy journals and magazines, electronically accessible books and periodicals, and audio-visual reference material.
The Computer and Information Services designs and maintains the college-wide information system infrastructure, provides services and access to computational resources for all students. North American University provides high-performance workstations for the students in the library and computer labs at rooms 215, 302 and 409.
The Student Services Office helps students pursue their academic and personal goals during and after college. The objectives of the Career and Counseling Services are to • support students in reaching their career related goals. • help students with professional and personal development. To reach its objectives, the Office designs career plans for students • helps students develop resumes, portfolios, etc. • conducts mock interviews • helps students find practicum, internship, co-ops and volunteer jobs • provides training for professional and personal development (workshops, seminars, etc.)
All currently enrolled students at the North American University are eligible for comprehensive counseling services most of which are free. Students should contact the Student Services Office to obtain more detailed information about services, and to schedule individual appointments. In case of imminent danger, call 911.
North American University is committed to providing equal educational opportunities and full participation for students with disabilities. Reasonable accommodations can be arranged enabling students with qualified disabilities to participate in and benefit from all educational programs and activities here at North American University.
Learning Disability Accommodation Request Form
North American University Test Center provides comprehensive testing services for North American University students, faculty, and community. The Testing Center staff is committed to providing a professional environment and a high quality of support services.
A nurse aide is available to handle minor emergencies and give health-related information. All international students taking one or more credit hours are required to purchase the United Healthcare Insurance Plan for NAU. NAU Health insurance plan is not mandatory for domestic students, but it is highly recommended.
Office of Students Services offers leadership, recreational, social, and cultural opportunities that enhance the student’s educational experience. A student organization is an organization formed and governed by students enrolled at the North American University and is registered with the Student Services at NAU. There are many student organizations on campus. NAU believes these organizations are crucial to student engagement and retention.
North American University encourages exercise-centered college experience that fosters lifelong healthy habits and beneficial use of leisure time. The College promotes activities that improve physical, social, and emotional health of the students within a safe and respectful environment. There is a football/ soccer field, a basketball court and a tennis court on campus. Also, several game tables are placed in the cafeteria for students use without any cost such as table tennis, pool table and football.

North American University has established a grievance procedure to ensure students their rights to due process. Students who wish to file a grievance are encouraged to do so without fear of retaliation, consequences, or repercussions. Student grievances or complaints should be submitted using the Student Complaint Form to a related party such as a faculty member, program director, Dean of Students or the Vice President for Academic Affairs within 30 days of the incident. Failure to file a grievance petition within the specified time period shall be deemed a waiver thereof. In the event that the grievance remains unresolved, the grievance can be taken to the Board President of North American University. The contact information for the Board President can be obtained from the administrative office.

It is permissible for the student to take the grievance directly to a higher authority without first bringing it to the attention of his or her immediate authority. Should the grievance not be resolved to the student’s satisfaction through the use of these channels, the student may refer the complaint directly to the Accrediting Council for Independent Colleges and Schools (ACICS):

750 First Street, NE Suite 980
Washington, DC 20002

For more information, please visit Texas Higher Education Coordinating Board’s Student Complaints page with forms and a description of the complaint procedure and also stop by the webpage for the rules governing student complaints – Title 19 of the Texas Administrative Code, Sections 1.110-1.120.

It is the policy of North American University to prevent illegal, unethical, and unprofessional conduct that deviate from law or from the guidelines published in official institutional documents. Any student who is asked to participate in such activity, or is a witness to, or comes in contact with information related to an actual or attempted case of such activity should report this information as soon as possible without fear of reprisal and in full confidentiality within the boundaries of state and federal law.

The types of misconduct include, but are not limited to, any activity that does not conform to the policy on professional and ethical conduct published in the University’s official documents such as the Student Handbook.

The University implements an anonymous reporting solution. Students who witness such misconduct or come in contact with related information should go to My Safe Campus and submit a confidential report or call 1-800-716-9007. All inquiries must be in English. The administrator who receives a confidential report will call the related office/department to investigate the matter.