NAU Distance Education Help Desk

NAU Distance Education Help Desk provides support to students, faculty, and staff  on general computing issues, devices, passwords, software, online course system, student services and  trainings.  Our Help Desk provides support via phone, email, web, help ticket, and in person at two walk-in offices on campus.

Students must use the email account assigned by North American University (@na.edu) in order to submit a help request. Emails from other aliases may require student ID verification. We do not reset passwords via email. If you need assistance with password resets, please call IT office at 832.230.5541, or submit a help ticket below.

Phone
8:00AM – 5:00PM
Monday – Friday
IT Support
832-230-5541
eLeraning Support
832-464-8691

Email
7/24 Support
Please allow at least one business day for a response.

IT Support
support@na.edu

eLeraning Support
elearning@na.edu

Web Tutorials
7/24 Support

eLeraning training videos, resources, and guides. Please look through all the material available on this site before you request help.
Student Video Tutorials Link

FAQs
These FAQs are designed to provide a better understanding of J1 eLearning.

FAQ Website:

In Person
8:00AM – 5:00PM
Monday – Friday

IT Office
Main Building – Room 733

Distance Education Office
Main Building – Room 732