Frequently Asked Questions

Student FAQ

You might exceed the quiz time limit. This should never happen, because the count-down timer should submit the quiz automatically when time expires, and then the Moodle server should process you submission promptly. However, if the server is overloaded and running slowly, your responses may not be processed until after to ‘too late’ cut-off time, and so you will not receive marks for those questions.
There are many ways you can access their feedback. The most common method is by simply going to the same place where you uploaded the work. Another common method is to follow the link in the recent activity block (if the teacher has included it on the course). Another method would be to access the grade book and then follow the link for the required assignment. Depending upon how the assignment was set up, you may receive an email when it has been marked with a direct link to the feedback. Why is my course average so low? Don’t panic! The J1 eLearning gradebook takes into account unmarked and unsubmitted work. In other words, you start with zero and as you progress through the course and complete graded activities the percentage will steadily rise.
This is either because: the assignment does not require a file upload, the assignment has now closed, the assignment is not yet open, or you already uploaded something and the settings prevent resubmissions. Please contact your instructor if you need further help. We can’t change the settings or due date of an assignment.
You have probably clicked on the  icon. To reveal all of the other weeks / topics you need to click on the  icon which you will see in the right margin of the week / topic. You can also use the drop-down box underneath the displayed week / topic to jump to a hidden section.
If you are not already enrolled in a course you can search for it by name and description. Go back to ‘My Home’ page, click ‘Site Home’ under Navigation block, and then search your course by using search box under ‘Course categories’ on the left hand-side of the screen.

Use the navigation bar at the top left of the page or the button at the very bottom of the course. The navigation bar is the row of links you will find at the top left of you Moodle site. The navigation bar shows a user their current context path, with links to the higher contexts.

  • Click ‘My Courses’ link under Navigation block
  • Go back to the homepage  and then use the ‘Main course’ block
Locate or search for the desired course. Click ‘All courses…’ in the ‘My courses’ block, and then click on the course name. If your teacher has given you an enrollment key, enter it when prompted, and click ‘Enroll me in this course’. Once you are enrolled in a course, it will appear under ‘My courses’  any time that your are logged into the Moodle site.
  • Your username and password same as your NAU computer login username and password.
  • Make sure you do not have CAPS lock selected
  • Your password might be expired. You need to use any computer on campus to reset your password. Until you reset it, you will not have access to Moodle.
  • If you forget your password, please contact IT department at or call 832.230.5541. You must use your email, otherwise, we may require additional ID verification for your security.
  • Visit room 215 or 223 (main building) to request a password reset.