Your One-Stop Hub for Support

Faculty, Staff, and students, you’re in the right place to get assistance for any issues you may be encountering. Please submit tickets with your na email address.

Please submit tickets with your na email address.

Log in to begin process

Use your email to log in to the center and begin the process of creating the ticket

Describe your issue

Please provide a clear and succinct description of the problem you’re facing

Submit your ticket

Once you’ve filled out the details, hit submit, and the appropriate team will get on it

Submitting your Support ticket is easy

You will receive a link via email after you log in with your email. This link will grant you access to the portal of NAU’s help desk. The provided link will only be valid for a short period so please log in quickly after receiving it. After you describe your issue, you will have categories of departments to select from. The available departments from the dropdown are Admissions, Bursar’s Office, Financial Aid, International Student Office, IT Support, Housing, Records, Registrar, Jenzabar (myPortal), and UMCR (Marketing)

After submitting your ticket, keep tabs on your ticket’s status by visiting the Spiceworks portal. Communicate with the support team directly through the platform if you have further questions.

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