Respondus LockDown
Browser
Respondus LockDown Browser is a secure testing application used within Canvas LMS to help maintain academic integrity during online exams. It creates a controlled testing environment by restricting access to external websites, applications, and system functions during an assessment.
At North American University, LockDown Browser may be required for certain online quizzes and exams. Students are expected to install and test the application in advance, and faculty are encouraged to clearly communicate its use within their courses.
Watch the Student Tutorial
For Students
Get ready for your secure online exam. Install the browser, learn the steps, and know what to do if something goes wrong.
What is LockDown Browser?
Respondus LockDown Browser is a custom browser that ensures a secure testing environment. When you take an exam using LockDown Browser, you are unable to access other websites, applications, or system tools until the exam is submitted. This helps ensure fairness and consistency across all students by preventing the use of unauthorized resources during exams.
Official Resource: https://web.respondus.com/he/lockdownbrowser/resources/
How to Install LockDown Browser
- Go to your Canvas course
- Click on your exam or quiz
- If LockDown Browser is required, you will see a download link
- Install the application (if not already installed)
- Launch LockDown Browser and log in to Canvas
Official Download Page: https://download.respondus.com/lockdown/download7.php?id=414121698
Chromebook Users
If you are using a Chromebook, Respondus LockDown Browser is installed as a Chrome extension rather than a downloadable application.
To install Respondus LockDown Browser on your Chromebook, please follow the steps below:
- Open the Google Chrome browser on your Chromebook.
- Go to the following link: https://download.respondus.com/lockdown/download7.php?id=414121698
- You will be redirected to the Chrome Web Store page for the LockDown Browser extension. Alternatively, you can use the direct link: https://chromewebstore.google.com/detail/lockdown-browser/fogjeanjfbiombghnmkmmophfeccjdki
- Click Add to Chrome to install the extension.
- Once installed, log in to Canvas through your Chrome browser.
- Navigate to your quiz or exam. When prompted, the LockDown Browser will automatically launch.
It is recommended to complete these steps in advance and test your setup before your exam to avoid any technical issues.
Official Chromebook Guide: https://support.respondus.com/hc/en-us/articles/4409604344731-Can-a-Chromebook-be-used-with-LockDown-Browser-and-Respondus-Monitor-Higher-Ed
Important Guidelines
- Close all applications before starting your exam
- Use a reliable internet connection
- Avoid switching devices during the exam
- Do not exit LockDown Browser until your exam is submitted
Troubleshooting
- Restart your device
- Clear your browser cache and cookies
- Reinstall LockDown Browser
- Make sure your operating system is supported
If the issue continues, please contact IT Support support@na.edu and open a ticket regarding the issue.
For Faculty
Set up secure online exams in Canvas. Configure settings, manage accommodations, and apply best practices for fair testing.
Watch the Faculty Tutorial
What is LockDown Browser?
Respondus LockDown Browser integrates with Canvas and provides instructors with a simple way to secure online exams.
How to Enable LockDown Browser in Canvas
- Go to your Canvas course
- Click Respondus LockDown Browser
- Select a quiz
- Click Settings and choose Require LockDown Browser for this exam
- Save your changes
Official Instructor Setup Guide: https://web.respondus.com/he/lockdownbrowser/resources/
Additional Settings
- Require LockDown Browser only (without webcam monitoring)
- Set a password for exam access
- Allow specific student accommodations
- Enable additional monitoring features (if applicable)
Best Practices
- Inform students early that LockDown Browser will be used
- Provide a practice quiz for testing
- Include clear instructions in Canvas modules
- Avoid making changes to settings close to exam time
Need Help? Contact Support
If you experience technical issues while using Respondus LockDown Browser, please contact IT Support support@na.edu and open a ticket regarding the issue.
Please create a support ticket and include the following details:
- ✓ A clear description of the issue
- ✓ The course name and exam or quiz title
- ✓ The device and browser you are using
- ✓ Any error messages received
- ✓ A screenshot of the issue (if available)
